Returns

1/1/2014

We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return.

Sovereign Preppers offers a 30 Day return policy on all its orders. Sovereign Preppers will not accept any return that is over 30 days from the point of purchase. All returns are subject to a 25% restocking fee. All returns MUST be issued a RMA (Return Merchandise Authorization) to be considered a legitimate return.  All requests for RMA’s must be submitted via email to sales@sovereignpreppers.com.  The customer must reference their order number in the email.  We will reply to RMA request within 3 to 5 business days.

The customer is responsible for all shipping charges for returned items. All items returned must be in the original undamaged packaging and in 100% resalable condition. Once the items are returned and verified to be in the condition outlined above, we will credit the customer’s account. The customer will only be refunded for the items returned excluding shipping.

All returns MUST have the issued RMA number written clearly on the outside of every shipping carton.

Sovereign Preppers will not accept returns on any special ordered products, custom kits or private labeled items. Any returns that do not follow Sovereign Preppers’s terms for returns are considered an unauthorized return. The customer understands that it is Sovereign Preppers’s discretion to process the return and refund.

All returns need to the shipped back to the following address:

Nexis Preparedness Distribution Center

Returns

290 Lindbergh Ave.

Livermore, CA 94551

All returns MUST have the issued RMA number written clearly on the outside of every package.

Sovereign Preppers will not accept returns on any special ordered products or custom built emergency kits.

Any returns that do not follow Sovereign Preppers’ terms for returns are considered an unauthorized return.  The customer understands that it is Sovereign Preppers’ decision to process the return and customer refund.  There is no guarantee that we will process the return if the correct procedures were not followed.  The customer will be responsible for any additional shipping fees if Sovereign Preppers has to reship the customer’s package(s).

In cases where the customer was shipped incorrect merchandise, defective merchandise or damage due to shipping, Sovereign Preppers may require the items to be shipped back.  In these cases, Sovereign Preppers will arrange a shipper call tag.  The shipper will make 3 attempts to pick up the merchandise.  The customer is responsible to be available for the delivery driver to pick up the packages.  If the shipper fails to pick up the call tag package(s), the responsibility will fall on the customer to ship back the incorrect, defective or damaged product to Nexis Preparedness Systems.  The shipper call tag will be issued for the address that the product was originally shipped to.  If the correct pickup address differs from the original shipping address, the customer must give the new address at the time that they email Sovereign Preppers about the incorrect, defective or damaged product.  Once the call tag has been issued, if any changes need to be made to the pickup information, the customer will be responsible for any additional shipper fees.  Sovereign Preppers will only issue one set of 3 call tag pickup attempts.

In some cases where incorrect merchandise, defective merchandise or damaged due to shipping; Sovereign Preppers may require an image of the product issue or error.  In most cases this is how a claim will happen.  If Sovereign Preppers requests an image of the product issue or error, the responsibility falls on the customer to provide one.  If the customer cannot provide one, a replacement item or refund may not be able to be processed.